Chatbots get things wrong, and frustrate customers by asking them if their answer was right. (How am I supposed to know?) Help desks feel bloated and like a chore to read through. And for small businesses, hiring a full-time support rep often isn’t realistic.

Nora is different. She replaces your inbox and handles customer support emails for you.

Here’s what she does:

• Reads incoming emails and replies automatically, only when she’s confident.

• Learns from your website, PDFs, and help center.

• Flags anything she’s unsure about and asks you for help once—then remembers your answer.

• Builds a transparent, editable knowledge base from what she learns.

• Replies from your domain to stay on-brand.

• Uses a customizable confidence score to give you control over how hands-on or autonomous she should be.

Start with every response being reviewed by a team member and gradually move to full automation as you build trust in her abilities.

My goal with Nora is simple: Make it feel like you hired a great customer service rep, without actually having to hire one. She should feel like part of your team, not just another tool.

Nora is perfect for small e-commerce shops and growing SaaS companies who want to spend less time on support and more time building their business. If you’re answering the same customer questions every week, Nora will save you hours.

Coming soon in Version 2:

• Support bubble widget: Add a contact form to your site so customers can easily submit tickets to Nora.

• Magic Rewrite: Nora will help you rewrite your draft replies to sound more on-brand, more clear, or more empathetic.

• Shopify integration: Nora will check order status, provide tracking info, and manage cancellations or refunds.

• Stripe integration: She’ll be able to process cancellations and refunds automatically, while following your policies.

I'm personally onboarding early users and offering the first month free for 10 more founding testers. I'd love your feedback and ideas to help shape what Nora becomes.

Need a feature you don't see here? I'll build it for you. I'm committed to building Nora into the solution you need.

Let's take email support off your plate for good.

Want to talk? https://tryfromnora.com/demo

Ryan
Founder, Nora

TL;DR – Why Nora might be a fit for you:

• AI-powered teammate for customer email support

• Replies automatically only when she’s confident

• Learns from your website, PDFs, and corrections

• Sends from your domain and keeps a living knowledge base

• Saves time by handling repeat questions

• Built for small e-com and SaaS teams

• First month is free, with hands-on (and self-serve!) onboarding